I called a few companies before speaking with Paul but ended up hiring him immediately — his professionalism, knowledge, and kindness was apparent within minutes speaking. He told us he would call the day before to give us a time frame for service, which he did. He showed up on time and handled our issue in a timely manner. Before leaving, he thoroughly explained the next steps to us. Although I hope we don’t have any more pests, if we did, I would work with Paul again in a heartbeat!